What's covered?

The Competency qualification in the Apprenticeship is Level 2 Travel Services.

NVQ Diploma in competence units The qualification has a flexible structure which enables employers and apprentices to select a spiky skills profile to reflect the job role most accurately. To achieve a Level 2 candidates need to complete:

  • Worldwide Travel & Tourism Destinations
  • Principles of Customer Service in Hospitality, Leisure, Travel & Tourism

Additional units selecting from:

  • Travel & Tourism Support Services
  • Business Travel Planning
  • Travel Planning
  • UK Travel & Tourism Destinations
  • Air Fares & Ticketing (IATA Level 1)

What do you need?

Employer: An employer would be expected to train and support the learner and give them as much experience as necessary in the organisation to be competent in all of the mandatory and chosen optional units.

Learner: Different Apprenticeships have different entry requirements. However, the most important requirements are:

  • In contracted employment with a Retail Travel Company and have been for at least three months
  • Hold GCSE's or equivalent qualifications in English & Maths
  • Display a positive attitude and passion for the industry

How you are assessed

You will be assessed within the college as well as the workplace to ensure all the competencies are met. Regular review meetings will take place with your assessor and employer to support the achievement of the qualification.

How Long?

24 Months

What course next?

Following the Intermediate Apprenticeship, learners can progress on to the Advanced Apprenticeship covering Level 3 Travel Services.

What could this lead to?

Following the completion of the apprenticeship, learners can expect to progress in the industry. The Job will involve providing customers with advice and information about individual travel related products and trying to find the product which most accurately meets their needs. They help people to interpret the travel brochures and having provided advice and guidance they need to sell the product.

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