What's covered?

Apprenticeships work towards work-based learning qualifications such as the Level 2 NVQ and a knowledge-based qualification such as the Technical Certificate. All Apprenticeships include the following elements A work-based ‘competency’ qualification such as an NVQ Diploma A knowledge based qualification such as a Technical Certificate Functional Skills qualifications in Maths, English and ICT or equivalent as appropriate Personal Learning and Thinking Skills Employer Rights and Responsibilities On-the-job and off-the-job training There are 6 routes to choose from Pathway 1: Hospitality Services Pathway 2: Food and Beverage Services Pathway 3: Food Production and Cooking Pathway 4: Professional Cookery Pathway 5: Housekeeping Pathway 6: Front of House Reception The NVQ competence units are supported by key areas in the knowledge qualification which include: safe, hygienic and secure working environments in hospitality; effective teamwork; giving customers a positive impression; principles of customer service in hospitality, leisure, travel and tourism.

What do you need?

Employer: An employer would be expected to train and support the learner and give them as much experience as necessary in the organisation to be competent in all of the mandatory and chosen optional units. Learner: Different Apprenticeships have different entry requirements. However the most important requirements are they are: In contracted employment and have been for at least three months Hold GCSEs or equivalent qualifications in English and Maths Display a positive attitude and passion for improving the customer service in your job role

How you are assessed

You will be assessed within the college as well in the workplace to ensure all the competencies are met. Regular review meetings will take place with your assessor and employer to support the achievement of the qualification.

How Long?

24 Months

What course next?

Advanced Level Apprenticeship in Hospitality and Catering - Hospitality Supervision and Leadership pathway Advanced Level Apprenticeship in Business and Administration (subject to entry requirements for that apprenticeship programme) Jobs: Head Receptionist and eventually to Front Office Manager, Duty Manager, Front of House Supervisor General Management Further Education: Other qualifications such as the Level 3 Diploma in Hospitality.

What could this lead to?

Receptionist Greeting guests on arrival, making a good first impression, deal with reservations, use office equipment and systems, prepare guest bills, and ensure that information goes to the housekeeping, restaurant, maintenance, and management departments. Contact our Central Admissions Team on 01753 793288 or email us at apprenticeships@eastberks.ac.uk for further information.

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